Logistics Brokerage Dispatcher

Denver, CO

Summary

Dispatcher position will be responsible to help provide service to our customers through our freight brokerage offering. This will include data entry, tracking and tracing, and problem solving for customers and carrier partners. The position is high pace, detail oriented, and highly rewarding with opportunity to grow into larger role.

Essential Duties and Responsibilities

  • Strong knowledge and solid experience of Freight Brokerage Operations and Regulations is mandatory.
  • Daily follow up on service and cost issues which requires the ability to communicate effectively, both verbally on phone and in writing with customers.
  • Serve as resource for branch staff, customers, or prospects to troubleshoot and problem solve.
  • Actively seek, develop and build new opportunities with customers to grow business for the office.
  • Maintain standard operational procedures, along with assist in covering other job duties at times.
  • Actively support branch management to ensure accounts receivable and payables for office are settled within net terms agreements.
  • Other duties may be assigned.
  • Qualifications

  • Excellent interpersonal skills, along with effective oral and written communication skills in English.
  • Ability to effectively negotiate with both customers and carriers to ensure profitability.
  • Efficient computer skills using web based tools, along with internal data entry system.
  • Excellent time management and organizational skills, and able to handle multiple tasks at a time.
  • Reliable, energetic, and willing to learn each day to improve as an individual and as a team.

  • Education

    Diploma/Degree in Business, Logistics or a related field.

    Experience

    2+ years of experience in freight forwarding / logistics / transportation industry with a focus on Freight Brokerage required.

    Ability to speak any language in addition to English.

    Job Location

    Denver, CO

    *Required